Privacy Policy

We collect information you provide directly to us when you create an account, update your profile, or communicate with us. This includes your name, email address, password, and any other information you choose to provide.

We also collect information automatically when you use Riderr. This includes log data (such as your IP address, browser type, operating system, and pages visited), device identifiers, and usage data about how you interact with the app's features.

We use the information we collect to operate, maintain, and improve Riderr; to personalize your experience and surface ride history, statistics, and insights relevant to you; to send you technical notices, updates, security alerts, and support messages; and to respond to your comments and questions.

We may also use aggregated, de-identified data to analyze usage trends, monitor the effectiveness of new features, and improve the overall quality of the Service. This data cannot reasonably be used to identify you.

Riderr is built around ride tracking. When you record a session, we collect GPS coordinates, speed, distance, elevation profile, ride duration, and — where supported by your board's firmware — battery telemetry, motor output, and braking events. This data is stored and associated with your account so you can review it later.

Location data is only collected while an active ride session is in progress, or when you explicitly enable background tracking in your device's permission settings. You can review and permanently delete individual ride records or all location history at any time from your account dashboard.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating the platform — such as cloud infrastructure, analytics, and email delivery providers — under strict confidentiality agreements.

We may disclose your information if required to do so by law, regulation, or valid legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Riderr, our users, or the public. In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We retain your personal data for as long as your account remains active or as needed to provide you with the Service. If you delete your account, we will remove your personal information from our active databases within 30 days, and from our backup systems within 90 days, except where retention is required by law. Anonymized, aggregate ride statistics may be retained indefinitely.

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. All data in transit is encrypted using TLS 1.2 or higher. Passwords are stored using one-way hashing algorithms and are never accessible in plaintext. Despite our best efforts, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you; to object to or restrict certain processing activities; and to receive a portable copy of your data in a machine-readable format. To exercise any of these rights, please contact us using the information in the Contact section below.

You may also opt out of non-essential communications at any time by clicking the unsubscribe link in any marketing email or by adjusting your notification preferences in your account settings. Opting out of marketing emails will not affect transactional or account-security messages.

Riderr is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information from our systems promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the 'Last updated' date at the top of this page and, where appropriate, by sending a notice to the email address associated with your account. We encourage you to review this Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to our privacy team at [email protected]. We aim to respond to all inquiries within 5 business days. For users in the European Economic Area, we will endeavor to respond within the timeframes required by applicable data protection law.